Data processing & privacy

Where your calls are processed

When you record or upload a call, the audio and the derived transcript are processed in the cloud by the providers below. Nothing is processed locally on your device — the audio is sent to our infrastructure for transcription and analysis.

• Groq — transcription of call audio (whisper-large-v3).
• OpenAI — whisper-1 used as the transcription fallback, plus analysis (summaries, action items, decisions) and embeddings when those features are enabled.
• Deepgram — speaker diarization, so we can label who said what.
• Vercel Blob — storage of uploaded audio files.
• Upstash Redis — background queues and rate limiting.
• Neon (Postgres) — the database that stores your account, call records, and transcripts.
• Clerk — Authentication (SSO, session, user identity).
• Paddle — Payments & billing (subscriptions, checkout).

What we don't do

• We don't process calls locally on your device. All audio and transcripts are processed in the cloud by the providers listed above.
• We do not use your call data to train or fine-tune any model.

Website analytics

We measure anonymous usage of our marketing pages with Vercel Analytics, which is cookieless — it does not set tracking cookies or store personal identifiers. Events recorded are page interactions such as hero views, call-to-action clicks, demo film plays, section views, and pricing interactions (plan selection, calculator use, exit-intent display and clicks). Properties are anonymous only — for example the hero variant shown, the button id and page section, whether the visitor was signed in, the film id and duration, the calculator team size, and the section name. We never attach your name, email address, or account identity to these events.

Retention & your controls

• Delete a call — delete any call from your history at any time. Deleting a call removes the call record and its stored audio.
• Delete your account — permanently delete your account and all associated data from Settings at any time.
• Export your data — request a full JSON export of your data (GDPR) from Settings → Data & privacy → Request export. A time-limited download link is emailed to you, and the export is rebuilt on demand when you open it.

Security

• Audio files are stored in private cloud storage, not on any public URL. Playback goes through an authenticated proxy that checks access before serving a file.
• API and upload endpoints are rate limited to protect your account and our infrastructure.
• Integration credentials (for example HubSpot or Salesforce tokens) are encrypted at rest with AES-256-GCM envelope encryption before they are stored.